Small hospitality businesses Essay Example for Free

Small hospitality businesses Essay Hotel firms provide products which include tangible and intangible elements that combine into an exclusive combination of production and service. While room provision is a pure service activity, food and beverage functions involve processing and retailing processes. This might signify that the actual delivery of hospitality services may diverge widely and that the benefits derived are associated with feelings or emotions. The repercussions are that consumers use biased and contradictory frames of reference to judge the quality of services, presenting difficulties for the hotel operative in satisfying the customer. Customer prejudice is emphasized in Day and Peters comments that â€Å"Quality is rather like pornography in this respect. We may not be able to describe it easily, but we know it when we see it†. Its ambiguity is amplified because high quality service is often delivered by impulsive and since reacts by hotel staff which cannot simply be practiced or scripted, but are even so an important means of client satisfaction. In order to endure and be successful, a business has to make sure that it is producing the goods or services that the customer wants, that it gets its quality right, and that it brings on time. There is a growing body of evidence which suggests that are straight links with the satisfaction of the server and customer, repeat sales and profits. Heskettet al. implies that quality, repeat usage, profits and investment form a self-reinforcing rotation. As a result, despite the apparently indefinable nature of the hotel product, service improvement can represent an important source of competitive advantage because quality in service delivery can lead to more repeat custom and greater sales revenue. Augmented presentation may also benefit managers and staff whose tangible and intangible benefits include job satisfaction, profit sharing and esteem. Small businesses are imperative to the financial health of both developed and developing countries. Gavron et al. (1998) makes a note of the vitality of the hospitality and tourism sector in this regard, in which low barrier to access generally ensure a steady supply of new businesses; at the same time as unproductive or inefficient ones are going through difficulty. Quinn et al. (1992) remarks on the somewhat low capital investment required to start new small tourist businesses. Entry costs can be abridged even for relatively asset-intensive businesses such as hotels, through leasing or through mortgage/loan agreements. Welshand White (1981) describe as resource poverty the inclination of small hospitality businesses to be short of financial backing and management skill and Gavron et al. (1998) refer to this as the reason why 64 per cent of UK small businesses fall short within four years. In Germany, where an inspection is required before an industrialist can start up in business, the rate is 32 per cent. Specific tourism-related statistics are limited, but, for example, Chelland Pittaway (1997) report that almost 50 percent of restaurants did not endure the first two years in their study. The British Venture Capital Association (1996) makes a note that many small business managers are provoked by life style rather than economic and success issues. While this does not automatically mean that they function to insufficient professional standards, it does simply that they may not be motivated to endeavor further improvement in a business which already produces adequate profits. Eggers et al. (1994) note that businesses either look for stabilization or have an expansion orientation. They categorize a series of central business stages and comment that a business which is thriving at one stage may not have the knowledge crucial to uphold success in others. Thus, although small businesses have a vital part in creating tourist satisfaction, they are neither a homogeneous group, nor able to give constantly high service delivery. Benchmarking Camp (1989) and Zairi (1996) observe benchmarking as a way to contrast organizational practice and produce improvement. Smithet al. (1993) classifies the benefits of benchmarking as: †¢ presenting an organization how to better meet client requirements; †¢ recognizing an organization’s strengths and weaknesses; †¢ Inspiring incessant operational enhancement; and †¢ A cost-effective means of gathering inventive ideas. The key classifications of benchmarking are among internal/external and generic/functional (Zairi, 1992). Internal benchmarking contains the sharing of performance pointers between sections of an organization or between divisions in a group (Cross and Leonard, 1994). External benchmarking involves assessment with challengers or peers working in the same industry (Karlof and Ostblom, 1994). Generic/functional benchmarking looks for comparison against organizations or sectors performing parallel activities or facing comparable problems, not essentially in the same industry (Breiter and Kline, 1995; Cook, 1995). Thus the benchmarking of small hospitality/tourism businesses may possibly involve comparison with other such businesses, or with a certain service characteristic such as customer care, in another business segment, such as airlines. Benchmarking in the hospitality industry Organizations have to attain an overall level of performance in order to be competitive. Categorization and grading schemes and awards such as IiP and Excellence through People can act as external enablers that circuitously sway the performance level of an organization as a yield. All these grading and award systems can be acknowledged as benchmarks signifying how businesses execute against a variety of standards. In theory they make it achievable to perk up both systems and service outputs on a continuing basis. To profit from external benchmarking, small tourism businesses must be inspired to reflect and scan. It is essential that external bodies such as TECS, tourist boards and associations, professional bodies and organizations such as British Hospitality Association participate in presenting the benchmarking procedure as a positive and important support to business efficiency. Local bodies involved in destination identification plans which are harmonious with the future plans for the destination. Management needs to build up award and given the instability in the small hospitality sector, it may be that those small businesses which can most profit from benchmarking are the very ones that are deficient of the assets and partiality to carry it out (Micklewright, 1993). Either way, the benchmarking of small organizations against one another is improbable to make a genuine impact on destination preference and tourist satisfaction. It is also noteworthy that the inadequate examples of benchmarking carried out among small tourism businesses have almost all been carried out by external third parties (Coker, 1996; Department of National Heritage, 1996; Johns et al. , 1996;Johns et al. , 1997). Such studies involve small businesses only to give data to external researchers and then gain from the data; there is no need for them to carry out any lively research themselves. Externally instigated approaches to benchmarking comprise classification/grading schemes and awards, which can likewise be used to gauge the performance of small hospitality businesses and to lift standards. In theory, grading schemes create universal benchmark standards against which the individual small businesses are evaluated. They also supply consumers with important information about hotels and other businesses.

Lifes Lessons in The Once and Future King :: Once and Future King Essays

Life's Lessons in The Once and Future King "The best thing for being sad," replied Merlyn, beginning to puff and blow, "is to learn something. That's the only thing that never fails. You may grow old and trembling in your anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honor trampled in the sewers of baser minds. There is only one thing for it then -- to learn. Learn why the world wags and what wags it. That is the only thing, which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the only thing for you. Look what a lot of things there are to learn." Throughout The Once and Future King, Wart learns many lessons in some unlikely places. Young Wart is the adopted son of a nobleman when he meets Merlyn, a magician, who takes him on many adventures, turning him into several different animals and teaching him skills, both mental and physical. Wart learns to treat people with respect and kindness. Soon after, Wart pulls a magical sword from a stone, which proves him the rightful king of England. Merlyn, who knew this from the start, advises Wart-now called Arthur- on how to be a good king. What Arthur really wants to do is end the chaos that passes for law in his country. He wants his men-the knights of the round table- to help defenseless people and prevent the rich and strong from simply dominating everyone. Many young knights love the chivalrous idea and admire Arthur. Arthur's wife Guenever has an affair with one of Arthur's best knights, Lancelot. Since he is a just king, Arthur feels obligated to persecute them for adultery and treason. This went along with Mordred's plan to upset the court and, since he was the only son of Arthur (not with Guenever however), to become King of England. Lancelot kills Gareth, Gaheris, and Agravaine, all knights of the Roundtable. Mordred convinces a surviving knight, Gawaine that Lancelot killed them out of his own hatred of England. Life's Lessons in The Once and Future King :: Once and Future King Essays Life's Lessons in The Once and Future King "The best thing for being sad," replied Merlyn, beginning to puff and blow, "is to learn something. That's the only thing that never fails. You may grow old and trembling in your anatomies, you may lie awake at night listening to the disorder of your veins, you may miss your only love, you may see the world about you devastated by evil lunatics, or know your honor trampled in the sewers of baser minds. There is only one thing for it then -- to learn. Learn why the world wags and what wags it. That is the only thing, which the mind can never exhaust, never alienate, never be tortured by, never fear or distrust, and never dream of regretting. Learning is the only thing for you. Look what a lot of things there are to learn." Throughout The Once and Future King, Wart learns many lessons in some unlikely places. Young Wart is the adopted son of a nobleman when he meets Merlyn, a magician, who takes him on many adventures, turning him into several different animals and teaching him skills, both mental and physical. Wart learns to treat people with respect and kindness. Soon after, Wart pulls a magical sword from a stone, which proves him the rightful king of England. Merlyn, who knew this from the start, advises Wart-now called Arthur- on how to be a good king. What Arthur really wants to do is end the chaos that passes for law in his country. He wants his men-the knights of the round table- to help defenseless people and prevent the rich and strong from simply dominating everyone. Many young knights love the chivalrous idea and admire Arthur. Arthur's wife Guenever has an affair with one of Arthur's best knights, Lancelot. Since he is a just king, Arthur feels obligated to persecute them for adultery and treason. This went along with Mordred's plan to upset the court and, since he was the only son of Arthur (not with Guenever however), to become King of England. Lancelot kills Gareth, Gaheris, and Agravaine, all knights of the Roundtable. Mordred convinces a surviving knight, Gawaine that Lancelot killed them out of his own hatred of England.

Taylor Swift “Love Story” Analysis

The song â€Å"Love Story† was written and sung by Taylor Swift. It was published on September 12, 2008. Throughout â€Å"Love Story†, Taylor Swift, uses many poetic devices in the narrative in order to make the whole story and lyrics more enhanced as a whole.She creates an allusion comparing her love for a guy and that of Romeo and Juliet. In Romeo and Juliet, they are banned from seeing each other by their parents and they are willing to die in order to be together. Similarly, Taylor recounts the time she was told not to see the man she loved. So in her song, she compares this to Romeo and Juliet.Swift also used metaphors in â€Å"Love Story†. She says, â€Å"Cause you were Romeo, I was a scarlet letter†. She is comparing herself to a scarlet letter but there is also a relation between the scarlet letter and the story of Romeo and Juliet.They both tell the story of true love but they both involve misfortune. Another metaphor in this song is when Swift sa ys, â€Å"That you were Romeo, you were throwing pebbles.† She is comparing the man she loves to Romeo. He was not actually Romeo, but just someone who was calling for her attention and love.Another poetic device Taylor Swift used is imagery. After a flash back to the time she met the man she loves, Swift recalls seeing â€Å"the lights†¦ the party, the ball gowns† and seeing him â€Å"make your way through the crowd and say hello†. Then it is also at the end of the song when he proposes to her she says, â€Å"He knelt to the ground and pulled out a ring†.Taylor Swift is able to evoke an image in the imagination of the listener by using descriptive language. Also, the audience members that have been in similar situations are able to connect with the song and the circumstances. Overall, Taylor Swift’s elegant use of poetic devices enhances the lyrics of â€Å"Love Story†.

Why Do We as a Society Need a Criminal Justice System Essay

Why do we (as a society) need a criminal justice system? Introduction As a society there is need for a criminal justice system, as it is essential to have laws throughout the population. We have these laws so people cannot use money or power to benefit themselves. The laws also establish that each person should understand their and everyone else’s rights and obligations within the community. The criminal justice system, is a system of laws and rulings which protect community members and their property. Therefore, the laws determine which acts are criminal and how the offender is punished. (Sallmann, P. and Wills, J. 1984 Criminal Justice in Australia, Oxford University Press, Melbourne.) The criminal justice system in†¦show more content†¦This institution requires the community, Courts and the Parole Board to all work together, to achieve the optimum result. (Community Corrections http://www.nt.gov.au/justice/corrservices/community_corrections/index.shtml) The criminal justice system is a complex social tree, the branches of this tree combine social and economic causes. It is often these other causes that determine the crimes committed and the response of the criminal justice system. These creators of crime can be sorted into two main groups: environmental risk factors and individual risk factors. Environmental risk factors include the physical, social, family, community, economic, cultural and political environments in which an individual lives For example, higher rates of unemployment can have an impact on levels of crime, which in turn will affect all sectors of the criminal justice system. Individual risk factors include mental and physical health status, demographic and socioeconomic characteristics, attitudes and beliefs, and lifestyles and behaviour. These individual risk factors must also be considered when looking at the broader context of the criminal justice systems. (The National Criminal Justice Statistical Framework, Jul 2001.) Various researches have addressed different outlooks to explain why some people have a criminal tendency. Examples of these outlooks are by Cesare Lombroso and Sigmund Freud. Firstly, Lombroso statesShow MoreRelatedWhy Do We as a Society Need a Criminal Justice System?1179 Words   |  5 PagesWHY DO WE AS A SOCIETY NEED A CRIMINAL JUSTICE SYSTEM? Introduction The criminal justice system is comprised of a basic formation, the law enforcement agencies, the courts, and the correctional services. This system has existed since ancient times and although the three facilities haven’t completely been replaced over the centuries, there has been a lot of change and amendment to how the system is used to investigate, deter, and keep order and control in today’s society. 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